When a project goes wrong, most of the time it fails as a result of mismatched expectations. This can be avoided for most clients by following a repeatable and thorough discovery process. Understanding how to ask the right questions up front can mean the difference between happy clients who are eager to give you more business and nightmare clients who can never be satisfied.
This session will focus on:
- Asking the right questions
- Controlling the conversation
- Creating maintainable expectations
- Using discovery throughout your business
Dwayne has been working in tech and open source sales since 2005. He knew as soon as he started working with Java middleware developers he never wanted to work outside of open source ever again. Dwayne first started building in Drupal and WordPress for the San Francisco Improv teams and projects. He fell in the love the community and then found a position at Pantheon at the end of 2013. As a Community and Agency Success Manager he has had the privilege of presenting at dozens of community events from Paris to Iceland to MIT and Stanford. Outside of tech he loves producing and performing improv theater, reading webcomics and singing karaoke! Reach out at https://mcdwayne.com or on twitter @mcdwayne